Privacy Policy

Last updated: 14 November 2026.

Information you choose to share

The newsletter form collects your email address, selected restaurant and the time you consent. We use this information to manage requests for Dum N Grill news and updates. You do not need to sign up to browse this website or order food.

Your location and restaurant preference

If you choose Use my location, your browser asks for permission to share your location. The website uses those coordinates in your browser to suggest the nearest Dum N Grill; it does not send your coordinates to our server or a separate location service. We save only the restaurant identifier and whether you chose it yourself or used location, in this browser’s local storage. With permission, the website can check the nearest restaurant on a later visit. A manual restaurant choice takes priority. You can choose another restaurant, clear the website’s stored data, or turn off location permission in your browser settings. Straight-line distance does not establish delivery coverage. Location access may be unavailable in some in-app browsers.

Catering plans

The catering planner keeps your event, food preferences and contact details in the current browser tab while you prepare a plan. Contact details, dietary information and notes stay in the current tab and are not saved as a draft. If you enable Save event draft, this browser stores only your restaurant, event type, date, time, guest count and menu preference for up to 24 hours. You can restore or clear that draft; it is also cleared after an accepted online request. Storage may be unavailable in private browsing. Copying, downloading or printing a plan saves it only where you choose. Email Plan opens your own email app with your selected restaurant’s address, your customer email, HQ and the designated catering oversight contact on CC and your reviewed plan; you choose whether to send it. Pressing Send Catering Request shares your reviewed details with the selected restaurant, Dum N Grill HQ and the designated catering oversight contact through its Google Workspace mail service for event follow-up. We keep a minimal technical record of the enquiry reference, restaurant, sending status and time to reduce duplicate sends. References expire after seven days; expired records are removed during subsequent catering processing. It contains no contact details or plan contents. We also send a copy of the full enquiry to the customer email address you provide, whether you prefer an email or phone reply. Email and phone are required so the team can follow up and use Reply All to share a quote. The enquiry email is handled by the restaurant, HQ and the designated catering oversight contact, and a copy is delivered to your provided customer email. A copy acknowledges the submitted details; availability, prices and arrangements still need confirmation from your restaurant. A request is not a confirmed booking. Do not include information you do not want to share; discuss allergies and preparation directly with your restaurant.

Your choices

To request access, correction or removal of your signup information, contact your selected Dum N Grill restaurant using the restaurant directory. Include the email address you used to sign up. To stop receiving news and updates, contact your selected restaurant and include the email address you used to sign up. If Dum N Grill provides a private preference link, you can use it to update your restaurant or unsubscribe. These single-use links expire after 30 days; only a hash of the secret is stored with your signup. The link secret stays in your browser’s address fragment, is removed from the address bar when the page loads, and is sent only to our own preference endpoint when you submit a change. Do not share your private link.

Ordering and external websites

Online ordering is provided through the restaurant’s linked ordering platform. Payment, delivery and account information entered there is handled by that provider under its own terms and privacy policy. This website does not collect your payment-card details.

Technical information and storage

The hosting provider processes technical requests needed to serve and secure the website. Signup information is stored on the website’s hosting infrastructure. Hosting backups may retain earlier database snapshots under the hosting backup schedule. We temporarily limit repeated signup attempts to help prevent misuse. We do not sell newsletter signup information.

Anonymous website counts

We keep daily aggregate counts of ordering handoffs, restaurant choices, empty search results, phone and directions clicks, catering steps or sending errors, and coarse website-speed ratings (good, needs improvement or poor) on our own hosting infrastructure with a 90-day reporting window; older counter rows are removed during subsequent counting. These counters contain only the action, restaurant identifier when relevant, page category and day. They contain no names, contact details, form contents, typed searches, exact locations, visitor identifiers or IP addresses. They do not measure completed orders or identify individual visitors. Browser Do Not Track and Global Privacy Control preferences disable this counting. Temporary rate limits help prevent misuse; hosting providers may separately process technical requests needed to operate the website.

Cookies

This website does not install advertising or analytics cookies. External ordering websites may have their own cookie choices. Your browser may cache images, fonts and other files to load pages efficiently.

Contact

For a privacy question, please contact your restaurant.